Refund policy
Effective Date: September 30, 2026
1. Overview
This Returns & Refunds Policy explains the requirements and procedures for returning products purchased directly through fedorbeauty.com and receiving a refund.
This policy applies to purchases made directly through fedorbeauty.com. Purchases made through an authorized third-party retailer are subject to that retailer’s applicable policies.
2. Return Window
Returns must be requested within 14 days of delivery.
Products must be returned in their original packaging.
3. Products That Will Not Be Accepted
Returns will not be accepted if the product is:
• Empty.
• Substantially depleted.
• Contaminated.
• Altered.
• Returned without its original packaging.
4. Return Authorization
Returns must be approved by Fedor Beauty before being shipped back.
Please do not send a return to Fedor Beauty without receiving return instructions first. Once your return request is reviewed and approved, we will provide the applicable return instructions.
Unauthorized returns may be refused or returned to the sender.
To request a return, contact support@fedorbeauty.com and include your order number and the reason for the return.
5. Return Shipping Costs
Return shipping costs depend on the reason for the return.
• Customer responsibility: The customer is responsible for return shipping costs when the return is due to a change of mind, the product no longer being wanted, ordering the wrong product, ordering by mistake, or another reason unrelated to an error, damage, or defect caused by Fedor Beauty.
• Fedor Beauty responsibility: Fedor Beauty will provide appropriate return instructions and cover the applicable return shipping cost when the return is due to Fedor Beauty sending the wrong product, a product arriving damaged, a product being defective, or an error caused by Fedor Beauty.
• Fedor Beauty may request photographs or other information before providing return instructions.
6. Original Shipping Charges
Original shipping charges are generally non-refundable for standard returns.
If a return is caused by an error on the part of Fedor Beauty, a damaged or defective product, or another circumstance where applicable law requires reimbursement, applicable shipping charges will be handled accordingly.
7. Refunds
Once an approved return has been received and processed, the refund will be issued to the original payment method within 7–10 business days.
After Fedor Beauty issues the refund, the time required for the funds to appear in your account depends on your bank or payment provider.
Fedor Beauty cannot control processing times imposed by your bank, credit-card company, or other payment provider.
8. Exchanges
Fedor Beauty does not currently offer direct product exchanges.
If you would like a different product, you may return the eligible product under this policy and place a new order.
9. Gift Cards
Fedor Beauty gift cards are final sale and are not eligible for return or refund, except where required by applicable law.
10. Bundles
Bundles follow the same return requirements as other eligible products under this policy.
11. Third-Party Purchases
Products purchased through an authorized third-party retailer must be returned according to that retailer’s applicable return policy. Fedor Beauty cannot process returns or refunds for purchases that were not made directly through fedorbeauty.com unless otherwise expressly stated.
12. Policy Abuse and Unusual Return Activity
Fedor Beauty reserves the right to review unusual or repeated return activity and to take appropriate action where permitted by law, including limiting or declining future returns when there is evidence of fraud, abuse, materially inaccurate information, or repeated misuse of the return policy.
Nothing in this section limits rights or remedies that cannot lawfully be limited or excluded.
13. Contact Us
For returns, refunds, or return-related questions, email us at support@fedorbeauty.com