Shipping policy
Effective Date: September 30, 2026
1. Overview
This Shipping Policy explains how Fedor Beauty processes and ships orders placed directly through fedorbeauty.com, including shipping destinations, processing times, carriers, tracking, delivery issues, and shipping-related customer support.
This policy applies to purchases made directly through fedorbeauty.com. Purchases made through an authorized third-party retailer are subject to that retailer’s applicable policies.
2. Where We Ship
Fedor Beauty currently ships to addresses within the contiguous United States (the lower 48 states).
At this time, we do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, or international destinations. We may expand our shipping destinations in the future.
3. Shipping Carriers
Orders may be shipped using USPS, UPS, FedEx, or another carrier selected by Fedor Beauty. The carrier used may vary based on the shipping address, package size and weight, shipping service, availability, and other fulfillment considerations.
Tracking information will be provided when available after an order has shipped.
4. Order Processing and Shipment
Orders are generally shipped within 3–5 business days after they are placed.
The 3–5 business-day period is the time Fedor Beauty generally needs to process and ship the order. It does not include the carrier’s transit time.
Orders are not normally processed, shipped, or delivered on weekends or federal holidays. Processing times may be longer during product launches, promotions, holidays, unusually high order volume, severe weather, or other circumstances outside our reasonable control.
5. Delivery Times
Standard delivery is generally expected within approximately 3–7 business days after an order has been processed and shipped.
Delivery estimates are estimates rather than guaranteed delivery dates unless expressly stated otherwise. Actual delivery times may vary based on destination, carrier, weather, holidays, carrier volume, address information, and circumstances outside Fedor Beauty’s reasonable control.
6. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
Shipping charges may vary based on destination, order weight, package dimensions, shipping service, and other applicable factors.
Fedor Beauty may offer free shipping, promotional shipping rates, or other shipping promotions from time to time. Promotional shipping offers may have additional terms, exclusions, minimum purchase requirements, or expiration dates.
7. Tracking
When tracking information is available, it will be provided after your order has shipped. Please allow some time for tracking information to become active after the carrier receives or scans the package.
Once a package has been transferred to the carrier, delivery timing and tracking updates are generally controlled by the carrier.
8. PO Boxes
Fedor Beauty may ship to PO Boxes when a suitable shipping service is available. If a shipping method selected at checkout cannot be delivered to a PO Box, we may contact you to obtain an appropriate shipping address or shipping method.
9. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address at checkout.
If an order cannot be delivered because the shipping address is incorrect or incomplete, Fedor Beauty may contact you for additional information. If the package is returned to Fedor Beauty because of an incorrect or incomplete address, additional shipping charges may apply if the customer requests that the order be reshipped.
10. Delayed Packages
Fedor Beauty is not responsible for carrier delays that occur after an order has been shipped. Delays may occur because of weather, holidays, carrier volume, transportation disruptions, incorrect addresses, service interruptions, or other circumstances outside our reasonable control.
If your tracking information appears to be stalled or your package is significantly delayed, please contact support@fedorbeauty.com and we will help determine the appropriate next step.
11. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, first check around your delivery location and any areas where the carrier may have left the package. You may also wish to check with household members, neighbors, or building management where applicable and review the carrier’s tracking information.
If you still need assistance, contact support@fedorbeauty.com. Fedor Beauty may work with the carrier to investigate delivery issues.
12. Damaged Shipments
If your order arrives damaged, please contact support@fedorbeauty.com as soon as reasonably possible.
Please provide your order number, photographs of the damaged product, product packaging, shipping box and visible damage, and a description of the issue when applicable.
Please retain the product, packaging, and shipping materials until Fedor Beauty provides further instructions.
13. Incorrect or Missing Products
If you receive the wrong product or an item is missing from your order, contact support@fedorbeauty.com as soon as reasonably possible. Please provide your order number and photographs of the products and packaging when requested.
If the issue resulted from an error by Fedor Beauty, we will provide appropriate instructions for correcting the order.
14. Contact Us
For shipping questions or assistance with delivery issues, email us at support@fedorbeauty.com